FAQ’s
Check most frequently asked questions here, if you still need help then please contact us
Returns
How do I ship my order back to you?
Notify us by e-mail of your intention to return an item, and the reason for the return. If you suspect a manufacturer’s defect, please send a photo of the defect by e-mail. Include your name, order number, proof of purchase, and indicate if you would prefer a refund or store credit
Can I change or cancel my order once it has been placed?
We would be unable to change or cancel an order once it has been placed.
I ordered/received the wrong product. Can I return it?
If your online order is not as expected, please contact us
My item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible for assistance.
My item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible for assistance.
Shipping
My item arrived damaged. What should I do?
We ship worldwide.
How long will my order take?
After your order has been processed, please allow 5-7 days for your order to arrive (varies by location). (However, *PLEASE* make sure your shipping address information is entirely correct to ensure a faster, safer delivery!)